Thursday May 24, 2007

Eight days after my initial support ticket:

Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

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Subject
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Unable to receive email


Discussion Thread
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Response (Niles S.) - 05/24/2007 02:19 AM
Dear ,

Thank you for contacting IPOWER Technical Support.

We apologize for the inconvenience you are facing. We have checked that your Name servers are not pointing to us. So please do contact to your concern registrar in order to point your domain to our name servers.
Here is whois record of your domain.

Domain Name: PENCILBOXSHOP.COM
Domain Name: POSHLUST.COM
Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net
Name Server: NS1.LUNARSERVERS.COM
Name Server: NS2.LUNARSERVERS.COM
Status: ok
Updated Date: 19-may-2007
Creation Date: 19-sep-2005
Expiration Date: 19-sep-2007

To change your name servers to iPower's, you must log into your current domain registrar's control panel and make the switch. Our nameservers are:

Primary NS1.IPOWERWEB.NET 64.70.61.130
Secondary NS1.IPOWERDNS.COM 66.235.217.202
Tertiary NS2.IPOWERWEB.NET 66.235.217.200
Quaternary NS2.IPOWERDNS.COM 64.70.61.131

Please feel free to visit our knowledge database at: http://helpcenter.ipowerweb.com and http://support.ipower.com/ for step by step instructions on working with your iPowerweb hosting account.

Customer - 05/18/2007 03:56 PM
Hello, has there been any progress on this?

Customer - 05/16/2007 05:04 AM
Hi, none of my people have been able to receive email at our ipower hosted accounts since late Monday night at poshlust.com or earthwingskateboards.com either through webmail or smtp. As far as I can tell it started shortly after we got error messages while trying to log in to vdeck. Is there an ongoing issue?

I seem to be able to send to non ipower accounts through my ISPs smtp server if that helps any.

Keep in mind this means I won't receive any email until the issue is fixed so I won't be able to reply to an automatic reply. Hopefully an actual human is reading this?



Auto-Response - 05/16/2007 05:04 AM
Title: Troubleshooting - 553: Sorry, that domain isn't in my list of allowed rcpthosts
Link: http://helpcenter.ipower.com/cgi-bin/ipower.cfg/php/enduser/popup_adp.php?p_faqid=1220&p_created=1086149087

Title: Troubleshooting - NJABL: error while sending
Link: http://helpcenter.ipower.com/cgi-bin/ipower.cfg/php/enduser/popup_adp.php?p_faqid=1932&p_created=1161370437

Title: Troubleshooting - 550: Relaying Not Allowed (port 25)
Link: http://helpcenter.ipower.com/cgi-bin/ipower.cfg/php/enduser/popup_adp.php?p_faqid=1437&p_created=1088470394

Title: Troubleshooting: -ERR unable to scan /Maildir
Link: http://helpcenter.ipower.com/cgi-bin/ipower.cfg/php/enduser/popup_adp.php?p_faqid=1810&p_created=1100656732

Title: Presales - Do your servers support different e-mail clients?
Link: http://helpcenter.ipower.com/cgi-bin/ipower.cfg/php/enduser/popup_adp.php?p_faqid=1060&p_created=1085607186




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Regards,

Niles S.
Technical Support Team
IPOWER, Inc.

IPOWER Support Center
http://support.ipower.com

IPOWER Help Center
http://helpcenter.ipower.com

Who the hell is pencilboxshop.com?