May 15, 2007

Late in the night, Brian was still unable to receive email. We tried sending a few things to each other while talking on the phone. We could send it fine, but not receive it to Ipower email addresses.

I googled "iPower email down" to see if there were any other people on newsgroups or blogs with this problem because Ipower doesn't have a user forum and Although some people have in the past seen temporary announcements on their support page admitting their support is swamped, I've personally never seen one.

After wading through other blog posts about ipower in which people seemed to be getting conflicting information, I decided that yes, this was an ipower-caused problem, probably from migrating servers but not migrating email with it.

Having had experience with Livechat before and knowing they would be no help because their information is limited to what they can find in the knowledge base, readily available to customers who know how to read, early Wednesday morning I submitted the following support ticket:

05/16/2007 05:04 AM
Hi, none of my people have been able to receive email at our ipower hosted accounts since late Monday night at poshlust.com or earthwingskateboards.com either through webmail or smtp. As far as I can tell it started shortly after we got error messages while trying to log in to vdeck. Is there an ongoing issue?

I seem to be able to send to non ipower accounts through my ISPs smtp server if that helps any.

Keep in mind this means I won't receive any email until the issue is fixed so I won't be able to reply to an automatic reply. Hopefully an actual human is reading this?

After submitting this, the next page had a place to put an alternate email address, so I used a Yahoo address.